10 Best AI Chatbot Platforms to Use for 2024

 / February 16, 2024

A chatbot is such a handy tool to friendly communicate with customers and reduce time lead. As a result, many businesses are trying to build their own chatbot to limit costs and drive revenues. However, not every company and organization knows how coding works. That’s why chatbot platforms are used more than ever.

What is a Chatbot Platform?

A chatbot platform is a tool used to build and deploy interactive chatbots. These platforms provide the necessary features to design, train, and manage chatbots that can interact with users in a natural, conversational manner.

Chatbots created on these platforms can work on various channels like websites, social media platforms, and messaging apps. They are capable of understanding and responding to user queries in real time, providing instant customer service, and even conducting transactions.

What is a Chatbot Platform?

The best chatbot platforms offer advanced features such as natural language processing, machine learning capabilities, and integration with existing business software. These features allow the chatbots to learn from interactions, understand context, and provide more accurate and personalized responses over time.

Choosing the right chatbot platform is crucial for businesses looking to enhance their customer engagement and streamline their operations. In the upcoming sections, we will delve into the 10 best chatbot platforms to use for 2024, helping you make an informed decision. Stay tuned!

10 Best AI Chatbot Platforms that You Should Know

So let’s read on to find out the top 5 best chatbot platforms at the moment and figure out their upsides and downsides!

Before reading this article you should know the basics of a chatbot: What Is a Chatbot And How Does It Work?

1. ChatGPT

ChatGPT is a conversational AI developed by OpenAI. Launched in November 2022, this AI chatbot platform is based on a large language model and enables users to refine and steer a conversation towards a desired length, format, style, level of detail, and language.

ChatGPT

Features of ChatGPT

  • Conversational AI: ChatGPT can engage in human-like conversations, making it useful for customer service, sales, or support.
  • Content Creation: It can generate high-quality content for websites, blogs, or social media platforms in a few seconds.
  • Translation: ChatGPT can automatically translate text from one language to another.
  • Coding Assistance: It can write code for simple or repetitive tasks, assist in debugging code, and aid in code completion.
  • Image Creation: Users can create images simply by describing them in ChatGPT.
  • Voice Interaction: Users can now use voice to engage in a back-and-forth conversation with ChatGPT.

Downsides of ChatGPT

  • Detectable as Non-Human: Researchers have discovered patterns in ChatGPT’s output that make it sound unnatural.
  • Lacks Ability for Expression: ChatGPT output doesn’t contain expressions, only words. It cannot produce content that touches people emotionally on the same level as a human can.
  • Potential Misuse: There are risks of misuse by bad actors for fraudulent services generation, harmful information gathering, private data disclosure, malicious text generation, malicious code generation, and offensive content production.
  • Biased Answers and Factual Errors: ChatGPT sometimes provides biased answers and makes factual errors.

Best Use Cases

ChatGPT has diverse use cases across various sectors.

Significant Client

One significant client of ChatGPT is DEMICON, a consulting company. They used ChatGPT technology to enhance the service operations of an automotive software client.

Pricing

ChatGPT is free to use, however, ChatGPT Plus (GPT-4) costs $20/month. The Plus plan offers access to GPT-4, the most capable model, and additional tools like DALL·E, Browsing, Advanced Data Analysis, and more.

2. MobileMonkey

MobileMonkey, a premier Facebook Messenger marketing chatbot platform, is a standout among the best chatbot platforms for 2024. It empowers marketers to create powerful chatbots, interact with customers, segment their audience, and grow their contact list.

best chatbot platform

Features

  • Unified Inbox: MobileMonkey’s unified inbox gathers all messages, allowing support consultants to have the entire scope of communication in a single window.
  • SMS Messages: MobileMonkey can send out SMS marketing messages and surveys.
  • AI and NLP: MobileMonkey can analyze messages and group them in accordance with different keywords.
  • Templates and Duplication: MobileMonkey provides businesses with 23 free templates.

Downsides

  • No Visual Flow Builder: MobileMonkey does not provide a Visual Flow builder, which has almost become the standard now.
  • Limited Grouping Capabilities: It doesn’t support grouping messages by intent or synonyms.

Best Used With

MobileMonkey is best used with Facebook Messenger, Instagram, and SMS. It can also integrate with Asana, Mailchimp, Gmail, Google Forms, WordPress, and Instagram.

Significant Client

Neil Patel, a renowned marketer, is one of the significant clients who uses MobileMonkey.

Pricing

MobileMonkey offers three pricing plans:

  • Pro: $21.75 per month
  • Pro Unicorn: $51.00 per month
  • Team: $299.00 per month

In conclusion, MobileMonkey is a powerful tool in the realm of AI chatbot platforms, offering a range of features that cater to various business needs. Despite a few downsides, its benefits make it a worthy contender in the list of the best chatbot platforms for 2024.

3. Flow XO

Flow XO is a powerful and easy-to-use platform for building and hosting chatbots, making it one of the best chatbot platforms for 2024. It supports a variety of messaging channels, including Facebook Messenger, Telegram, SMS, and Slack.

best chatbot platform

Features

  • Multi-Channel Integration: Flow XO supports integration with various messaging platforms.
  • User Data and Interaction History: Flow XO allows you to collect some user data and stores it for you on the platform.
  • Automated Workflows: At any stage in an automated conversational chat, a workflow can be triggered to perform a variety of tasks related to the conversation.
  • Live Chat: Flow XO allows you to switch between chatbots and live agents.

Downsides

  • No Visual Flow Builder: The interface of Flow XO does not have a visual flow builder.
  • Requires Third-Party Integrations: Flow XO’s flow system limits the functionality and design of your chatbot because it requires third-party integrations to build anything complex.

Best Used With

Flow XO is best used with Facebook Messenger, WhatsApp, Telegram, SMS, and Slack. It can also be used in tandem with Google apps and various CRM and email marketing platforms.

Significant Client

Flow XO is used by Telefonica, a significant telecommunications company.

Pricing

Flow XO offers two pricing plans:

  • Standard Plan: $25 per month
  • Managed Plans: Start at $249 a month

In conclusion, Flow XO, with its robust features and integrations, is a strong contender in the list of the best chatbot platforms for 2024.

FURTHER READING:
1. 8 Best AI Chatbot Smartest AI Chatbot in 2022
2. 9 Open Source Chatbot Frameworks to Use in 2022
3. Create Chat App in Meteor in 40 Minutes

4. Botsify

Botsify, a leading chatbot platform, is one of the best chatbot platforms for 2024. It offers a user-friendly interface and a drag-and-drop template creation mechanism, making it an excellent choice for non-technical users.

best chatbot platform

Features

  • Multi-Channel Integration: Botsify supports integration with various messaging platforms, websites, and third-party applications.
  • Multilanguage Support: Botsify supports multiple languages, catering to a global customer base.
  • Human Takeover: Botsify allows for human takeover during chat sessions.
  • Data Store Capability: Botsify can save user information based on your instructions.
  • Open AI ChatGPT Integration: Botsify allows integration with Open AI ChatGPT for advanced language processing.

Downsides

  • Steep Learning Curve: Navigating through Botsify’s features can be challenging.
  • Inconsistent Performance: Botsify’s performance can be inconsistent and unreliable.

Best Used With

Botsify is best used with Facebook Messenger, WhatsApp, Instagram, Telegram, and SMS.

Significant Client

Telefonica, a significant telecommunications company, is a notable client of Botsify.

Pricing

Botsify offers two pricing plans:

  • Personal Plan: $40 per month
  • Professional Plan: $125 per month

In conclusion, Botsify, with its robust features and integrations, is a strong contender in the list of the best chatbot platforms for 2024.

5. ChatterOn

ChatterOn is a chatbot software that stands out as one of the best chatbot platforms for 2024. It provides accessible yet powerful tools that anyone can use, even without coding skills.

best chatbot platform

Features

  • Visual Chatbot Editor: ChatterOn uses a visual chatbot editor, allowing you to create dialogues and arrange conversational paths.
  • Module-Based Design: Each module consists of two parts: one for the bot action and one for the user action.
  • Freedom to Modify Layout: You can move each module around the grid to lay things out exactly how you want.
  • Advanced Features: ChatterOn offers advanced features that you can utilize without knowing how to code.

Downsides

  • Complex Flow Builder: The flow builder doesn’t give a good overview of your messages, and it takes some time to get used to.
  • No Live Testing: With ChatterOn, you cannot test your chatbot flows before they go live.

Best Used With

ChatterOn is best used with Facebook Messenger, websites, and Workplace.

Significant Client

ChatterOn is used by xyzmo, a significant client in the digital signature software industry.

Pricing

ChatterOn offers a free plan for up to 15,000 messages per month. For more usage, they charge $0.0010 per message.

In conclusion, ChatterOn, with its unique approach to chatbot design and affordable pricing, is a strong contender in the list of the best chatbot platforms for 2024.

6. TARS

TARS is a high-performance RPC framework that stands out as one of the best chatbot platforms for 2024. It provides a service management platform and a high-performance RPC framework, making it an excellent choice for developing reliable microservices.

best chatbot platform

Features

  • Open AI Integration: TARS offers Open AI integration, allowing for advanced language processing.
  • Live Chat: TARS provides a live chat feature, enhancing real-time interaction.
  • Geo-location Keyboard: This feature allows for location-based services.
  • Rich Media Support: TARS supports rich media, enhancing the user experience.
  • File Upload: Users can upload files directly through the chat interface.
  • Multilingual Chatbot: TARS supports multiple languages, catering to a global audience.
  • No-Code Chatbot Builder: TARS offers a no-code chatbot builder, making it user-friendly.
  • API Integration: TARS allows for API integration, enhancing its functionality.
  • NLP Chatbot: TARS provides Natural Language Processing capabilities for a more human-like interaction.
  • Chatbot Analytics: TARS offers analytics to track and improve chatbot performance.

Downsides

  • Complex Flow Builder: Navigating through TARS’s flow builder can be challenging.
  • No Live Testing: TARS does not allow for live testing of chatbot flows.

Best Used With

TARS is best used with Spring, Spring Boot, and Spring Cloud.

Significant Client

TARS is used by Tencent, a significant client in the technology industry.

Pricing

TARS offers a 14-day free trial. The paid plan costs $99 per month and comes with 5 chatbots, 1000 chats per month, and 1 chatbot designed by a TARS expert.

In conclusion, TARS, with its robust features and integrations, is a strong contender in the list of the best chatbot platforms for 2024.

7. Gemini

Gemini, a product of Google, is a powerful AI model that has made its mark as one of the best chatbot platforms for 2024. It offers a range of AI tools, from chatbots to voice assistants and full-blown coding assistants.

Gemini

Features

  • Open AI Integration: Gemini offers Open AI integration, allowing for advanced language processing.
  • Live Chat: Gemini provides a live chat feature, enhancing real-time interaction.
  • Geo-location Keyboard: This feature allows for location-based services.
  • Rich Media Support: Gemini supports rich media, enhancing the user experience.
  • File Upload: Users can upload files directly through the chat interface.
  • Multilingual Chatbot: Gemini supports multiple languages, catering to a global audience.
  • No-Code Chatbot Builder: Gemini offers a no-code chatbot builder, making it user-friendly.
  • API Integration: Gemini allows for API integration, enhancing its functionality.
  • NLP Chatbot: Gemini provides Natural Language Processing capabilities for a more human-like interaction.
  • Chatbot Analytics: Gemini offers analytics to track and improve chatbot performance.

Downsides

  • Complex Flow Builder: Navigating through Gemini’s flow builder can be challenging.
  • No Live Testing: Gemini does not allow for live testing of chatbot flows.

Best Used With

Gemini is best used with Google apps and services to provide more helpful responses.

Significant Client

Gemini is used by many in the technology industry.

Pricing

Gemini offers a free version limited to 60 queries per minute (QPM). When you reach the pay-as-you-go threshold, Google charges an input fee of $0.00025 per 1,000 characters or $0.0025 per image and an output fee of $0.0005 per 1,000 characters. Gemini Advanced is available as part of the Google One AI Premium Plan for $19.99/month.

In conclusion, Gemini, with its robust features and integrations, is a strong contender in the list of the best chatbot platforms for 2024.

8. YouChat

YouChat is an AI-powered conversational search assistant developed by You.com. It’s designed to provide detailed answers to even the most complex questions, making it one of the best chatbot platforms for 2024.

YouChat

Features

  • Large Context Length: YouChat provides comprehensive answers to user queries.
  • Prompt Engineering: This feature enhances the performance of the language model by providing more context and information about the task at hand.
  • Quantization: This technique reduces the model size, resulting in faster fine-tuning and inference.
  • Role-Based Prompting: This helps YouChat understand the role or perspective of the person or entity being addressed, leading to more relevant and engaging responses.
  • Grouped-Query Attention (GQA): This technology enhances the model’s inference efficiency.

Downsides

  • Lags Behind GPT-4: YouChat lags behind GPT-4, a competitor model.
  • Potential Misuse: By making YouChat’s code publicly available, there’s a risk that the technology could be exploited for nefarious purposes, such as phishing scams or other types of cybercrime.
  • Not Truly Open Source: Despite being marketed as open source, YouChat has some restrictions that prevent it from being truly open source.

Best Used With

YouChat is best used with high-end consumer GPUs like the RTX 3090 or RTX 4090 to enjoy their abilities.

Significant Client

YouChat is used by Qualcomm, a significant client in the technology industry.

Pricing

YouChat is available for free for research and commercial use. However, if deployed on a single VM with 4 cores, 8 GB of RAM, and 128 GB of storage, the estimated cost is around $0.16 per hour or $115 per month.

In conclusion, YouChat, with its robust features and integrations, is a strong contender in the list of the best chatbot platforms for 2024.

9. Intercom

Intercom is a customer messaging platform that enables businesses to communicate with their customers in a personalized and efficient manner. It provides a range of features such as live chat, email automation, and targeted messaging, all integrated into one platform. This makes it one of the best chatbot platforms for 2024.

Intercom

Features

  • Multi-Channel Integration: Intercom supports integration with various messaging platforms.
  • User Data and Interaction History: Intercom allows you to collect some user data and stores it for you on the platform.
  • Automated Workflows: At any stage in an automated conversational chat, a workflow can be triggered to perform a variety of tasks related to the conversation.
  • Live Chat: Intercom allows you to switch between chatbots and live agents.
  • AI Chatbot: Intercom offers a breakthrough AI Chatbot, Fin, that dramatically reduces your support volume.

Downsides

  • Complex Flow Builder: The flow builder doesn’t give a good overview of your messages, and it takes some time to get used to.
  • No Live Testing: With Intercom, you cannot test your chatbot flows before they go live.
  • Searchability Shortcomings: Intercom’s searchability shortcomings have been present for years with no fixes released.

Best Used With

Intercom is best used with Facebook Messenger, websites, and Workplace.

Significant Client

Intercom is used by Hospitable, a significant client in the hospitality industry.

Pricing

Intercom offers three main pricing packages:

  • Essential Plan: $39 per seat/month
  • Advanced Plan: $99 per seat/month
  • Expert Plan: $139 per seat/month

In conclusion, Intercom, with its robust features and integrations, is a strong contender in the list of the best chatbot platforms for 2024.

10. Meta Llama 2

Meta Llama 2 is an open-source large language model developed by Meta. It’s a powerful tool that has secured its place among the best chatbot platforms for 2024. Trained on a vast amount of data, it generates coherent and natural-sounding outputs.

Meta Llama 2

Features

  • Large Context Length: Llama 2 has double the context length of its predecessor, allowing for more comprehensive responses.
  • Prompt Engineering: This technique improves the performance of the language model by providing more context and information about the task at hand.
  • Quantization: This technique represents the model weights with lower precision data, resulting in smaller model size, faster fine-tuning, and faster inference.
  • Role-Based Prompting: This helps the language model understand the role or perspective of the person or entity being addressed, leading to more relevant and engaging responses.
  • Grouped-Query Attention (GQA): This technology enhances the model’s inference efficiency.

Downsides

  • Lags Behind GPT-4: Meta has admitted that Llama 2 lags behind GPT-4, a competitor model.
  • Potential Misuse: By making Llama 2’s code publicly available, there’s a risk that the technology could be exploited for nefarious purposes, such as phishing scams or other types of cybercrime.
  • Not Truly Open Source: Despite being marketed as open source, Llama 2 has some restrictions that prevent it from being truly open source.

Best Used With

Llama 2 is best used with high-end consumer GPUs like the RTX 3090 or RTX 4090 to enjoy their abilities.

Significant Client

Llama 2 is used by Qualcomm, a significant client in the technology industry.

Pricing

Llama 2 is available for free for research and commercial use. However, if deployed on a single VM with 4 cores, 8 GB of RAM, and 128 GB of storage, the estimated cost is around $0.16 per hour or $115 per month.

In conclusion, Meta Llama 2, with its robust features and integrations, is a strong contender in the list of the best chatbot platforms for 2024.

Conclusion

We hope that these best chatbot platforms will help you find the ideal service provider. And in case you are looking for a software development company that is able to build a whole customized chatbot system, let’s reach out to Designveloper! Just give us your ideas and we’ll realize!

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