Every day, you have to bury yourself in piles of work, from email answering and order placement to report making. But unfortunately, nothing is done on time. That’s why AI voice agents come into play. They’re software applications that use the power of AI to understand your voice commands and handle some tasks on your behalf. Beyond simple requests, they can engage in complex conversations, interpret the context, and respond to changes in the chats. So, what are the best AI voice agents today? Let’s discover them all, including their key features and pricing plans, in this article!
What Can AI Voice Agents Do for Your Business?
In recent years, AI voice agents have been in high demand, primarily fueled by continuous advancements in AI and machine learning. They’re widely adopted in various sectors, especially in those requiring extensive customer interaction and support, like retail and eCommerce, telecommunications, and healthcare. Accordingly, they’re believed to streamline operations, reduce costs, and offer services around the clock.
For example, in retail and eCommerce, AI voice agents aid humans in handling customer inquiries about order statuses, account balances, etc. They can work outside working hours, hence reducing long wait times. Also, they can tackle increasing call volumes simultaneously, even in peak hours, and offer accurate, policy-compliant responses without fear of human errors. Some advanced voice agents can identify emotions in a caller’s tone and access his/her call history to understand his/her problems better. This allows them to give a more personalized and empathetic response.
AI voice agents also support your internal operations. They access your company’s internal databases, find information, and answer questions about company policies, HR issues, or IT matters. Besides, they automate repetitive tasks like data entry, lead qualification, interview scheduling, employee performance tracking, or inventory management.
Further, organizations tailor their voice agents to meet unique requirements across industries. For instance, a healthcare provider can use these agents for patient triage, prescription refills, or appointment scheduling. Financial institutions, meanwhile, can leverage AI to assist with loan applications, handle account inquiries, or send fraud alerts. AI voice agents are widely used in education to support personalized learning and students with disability.
These impressive capabilities boost the global value of these agents. Accordingly, this value will reach $3.2 billion in 2025 and experience an annual growth rate of 34.8% in the next decade.
FURTHER READING: |
1. What Does GPT Stand For? - Everything You Need to Know |
2. Free AI Stock Trading Bots: Everything You Need to Know |
3. 10 Best AI Trading Bots & How to Use Them Effectively |
Top 10 AI Voice Agents to Consider in 2025
There is a wide range of AI voice agents that are capable of handling your unique demands. Below are the 10 best candidates among them:
1. CloudTalk
CloudTalk is AI call center software designed to support revenue teams across sectors like financial services, professional services, tech, and education. With CloudTalk, you’ll never need to worry about call drops or outages and call tracking or review. Accordingly, it includes a wide range of features like smart dialer, text messages, call transcription, skill-based routing, etc., to ensure seamless inbound and outbound calls with localized numbers across 160+ countries.
It also integrates smoothly with CRM, help desks, and other business systems for your team to access and track calls. Further, CloudTalk has AI-powered analytics tools like real-time dashboards and AI Conversation intelligence. These tools allow you to automatically acquire insights into calls and team performance, as well as capture sentiment or key topics instantly without wasting time on manual analysis.
CloudTalk has released a new feature called CeTe. This AI voice agent can talk to your customers 24/7, qualify leads, confirm meetings, and send automated updates without your team on the line. Whether you want to qualify for an insurance lead, get post-interview feedback, or confirm account action, CeTe can get you covered. CeTe can speak up to 5 languages and offer clear, helpful answers fast.
Pricing: Start from $25/user/month.
2. PolyAI
PolyAI is a human-like AI agent that helps you handle more than half of calls through its mastery in listening, reasoning, and speaking. It can speak up to 42 languages, from German to Vietnamese, to resolve various issues like order management, booking, or billing & payments.
PolyAI is easy to use. Start by customizing a branded voice and personality for the AI agent. Then, you can smoothly plug into your current systems (like CRMs, IPaaS, ERP, or POS) and deploy the agent at a speed that aligns with your business. Through real-time dashboards and generative AI, you can easily find detailed answers about how your team performs, why your customers call (e.g., parcel tracking), etc. This information offers you deep insights for valuable business intelligence.
Don’t worry about data leakages. PolyAI is built with security in mind. The agent works in compliance with the world’s standard protocols, like ISO 27001 or SOC 2 TYPE 2, to ensure every interaction is private and secure.
Pricing: Not disclosed, but the pricing plan can scale to fit your needs.
3. Cognigy
Cognigy is an enterprise-grade AI platform that replaces your traditional contact center to offer fast and personalized services to meet your demands. It allows you to hire ready-to-deploy Agents from its Job Market, customize Agents from scratch, or upskill your existing Agents with pre-configured Jobs. Through natural language prompts, you can easily define your agent’s behavior and personas, specify knowledge, and add contextual memory within seconds.
Trusted by over 1,000 global clients like Bosch, Nestle, or Toyota, Cognigy’s AI agents are capable of human-like reasoning, decision-making, and dynamic adaptability. They use LLM capabilities to interpret complex tasks and suggest the shortest path to resolve the problems.
Further, they use built-in memory and integrated CRM data to remember past interactions, enable context-aware conversations, and offer personalized experiences. When Cognigy’s AI agents encounter too complicated issues that they can’t resolve, they can seamlessly transfer the call or chat to human agents with all the chat history and relevant details.
Through integrated dashboards, drill-down analytics, and customizable KPIs, you can uncover valuable insights into agent performance.
Pricing: Not disclosed, yet Cognigy offers a demo.
4. Retell AI
Retell AI is a powerful platform that revolutionizes your call operations with AI voice agents. It supports you in building smart agents for appointment scheduling, lead qualification, customer service, surveying, debt collection, and more.
By using the voice AI API and an intuitive agent builder, you can create tailored AI voice agents effortlessly. The platform also offers built-in test LLM features to ensure your agents can tackle edge cases. Then, you can deploy your AI agent to phone calls, web calls, SMS, and other channels. These agents can automatically get updates from your company’s knowledge base, handle multiple calls at once, and route calls to the right department.
Through call history dashboards, you can easily track your agent’s success rates, disconnection reasons, and even user sentiment. Further, Retell AI’s voice agents are fully standard-compliant and support more than 18 languages.
Pricing: Start from $0.07/minute for AI voice agents and $0.002/message for AI chat agents.
5. ElevenLabs
ElevenLabs is a software company that excels at building deep learning-based software for speech synthesis. It offers numerous tools, coupled with 1,000 natural-sounding voices, to build AI voice agents on mobile, web, or telephony within minutes. ElevenLabs’ AI voice agents are powered by different LLM models (e.g., Claude, GPT, or Gemini) to conduct high-quality calls with ultra-low latency, even in the noisiest environments.
These agents support up to 31 languages. They can integrate smoothly with third-party apps to receive real-time information and take proper action. Furthermore, you can build custom agents using ElevenLabs’ React, Python, JavaScript, and Swift SDKs. Then, import your company’s existing documentation and knowledge base to your agents, which allows them to give accurate responses about your business and products.
ElevenLabs’ AI voice agents have a wide application, from customer support and appointment scheduling to personalized training and fan engagement.
Pricing: Start from $0.08/minute on Business plans, but you’ll get discounted pricing at higher volumes.
6. VOCALLS
VOCALLS is an AI-powered conversational platform that empowers telephone systems and contact centers. Its AI solutions — including voice bots, chatbots, email bots, and translation bots — automate customer interactions and manage repetitive inbound and outbound tasks effortlessly.
VOCALLS uses your integrated CRM data to personalize every point of contact. It works 24/7 and uses natural language processing to quickly resolve problems with no wait times. Besides, VOCALLS can hand over complex tasks to human agents with full context for better decision-making and productivity. Through customizable statistics dashboards, you can derive in-depth insights into the performance of your AI voicebot.
Whether account & order management, bookings, or customer service, VOCALLS can get you covered. With the platform, various companies reduce the average handling time (AHT) by up to 75% and mitigate costs by up to 55%.
Pricing: Not disclosed
7. Lindy
If you want to build AI agents to automate workflows, save time, and grow your business, don’t ignore Lindy.ai. Start by choosing a trigger (aka an event activating your AI agent, like a new email in your Gmail), integrate with various apps and systems (e.g., Gmail and HubSpot), and finally, let AI do the work based on your text or voice-enabled instructions.
Lindy is a perfect option for teams handling sales calls, recruiting, support tickets, and client onboarding. Its AI agents accordingly implement various tasks on your team’s behalf, like:
- Sales: Inbound lead qualifying, lead generating, lead outreach
- Email marketing: Email triage, email drafting
- Meeting: Meeting recording, meeting scheduling, meeting coaching, sales call document prep
- Customer support: Question answering, website customer support
Further, Lindy aids in making and receiving real phone calls, asking the right questions, and summarizing the calls. It also automates the logging of the conversations, updates the database, and shares call summaries with other team members through Slack.
Pricing: Free for up to 400 tasks/month. Start from $49.99/month for paid plans.
8. Voice.ai
Voice.ai is a real-time voice-changing and AI voice platform. It provides a wide range of AI-powered solutions, including Voice Changer, Text to Speech, Voice Cloning, Noise Remover, and Voice Agents.
Among these products, AI Voice Agents are newly released for businesses that want to enhance work efficiency and reduce costs. These AI agents can perform different tasks across industries without the need to take a rest, from customer support and sales pitches to appointment bookings and reminders. With Voice.ai, your business will never miss inbound or outbound calls and possibly convert more leads thanks to its automation features.
Working with Voice.ai, you don’t need to worry about the code to build and deploy a secure, reliable AI voice agent. The platform allows you to set one up and integrate the agent into your current infrastructure. The agent can work under industry standards, so you can count on it to make calls with customers and exchange sensitive data. Voice.ai’s AI agents are widely used in healthcare, retail & eCommerce, finance, insurance, real estate, and tourism.
Pricing: Not disclosed.
9. Spitch
Spitch is an AI-powered platform that automates your contact center operations across industries like banking, insurance, and healthcare. It provides numerous powerful tools to improve contact center efficiency, enhance customer experiences, and cut costs.
One of them is Virtual Assistant (VA), which automates voice- or text-enabled customer interactions around the clock. It can accordingly answer FAQs, handle routine requests, and tailor interactions based on past data and intent recognition. Also, through Speech Analytics (SA), Spitch delivers deep performance insights, offers smart recommendations for better case handling, and automatically creates call summaries that will be instantly integrated into your CRM.
You can also leverage the Spitch Knowledge Agent (KA) to centralize and organize all enterprise knowledge to support customer support and self-service. Further, this agent empowers internal teams (like service desks, marketing, or HR) by automating knowledge management. Besides, Spitch comes with Voice Biometrics. This tool securely identifies and authenticates callers by using their unique voice characteristics.
Pricing: Not disclosed
10. Vapi
Vapi allows developers to build voice-enabled AI agents to deal with phone calls without much human intervention. The platform has supported its users in creating more than one million agents to handle daily and overflow calls effortlessly. These agents can communicate in more than 100 languages, making them a perfect option for global audiences.
Made primarily for developers, it gives developers great flexibility and full control over logic through API-native design to develop highly tailored voice agents that can integrate with more than 40 apps. Start by choosing one of 1000+ pre-made templates or building your own workflow using TypeScript, Python, React, or cURL.
Once your AI voice agent development is done, Vapi helps you plug it into your preferred channels, whether your app, website, or telephony. Further, you can design and run automated tests to ensure quality and reliability before your agents go live. You can implement A/B experiments to test different versions of workflows, prompts, and voices, which helps optimize your agent’s performance continuously.
Pricing: Start from $0.05/minute for the Pay As You Go plan. If you prefer premium plans for scaled Enterprise usage, the pricing plans start from $400/month.
Final Words
Don’t ignore AI voice agents if you want to miss out on efficiency and fall behind the competition. But relying too much on these agents is not a good idea. Try to strike a balance by using AI for automation while keeping human elements in the final decision-making. Further, consider your ultimate goals and current problems that need AI voice agents to tackle. This will help you choose the right agent for your team.
Do you want to customize an AI-powered voice agent to automate mundane, repetitive tasks? If so, collaborate with Designveloper, a trusted partner with years of experience in AI development. Whether you want a voice agent to empower customer service or to integrate GenAI capabilities into your existing systems, our talented engineers have the right expertise to handle all your requests. Contact us now and discuss further.
Also published on
Share post on
Read more topics
