Since its first introduction in 1995, VoIP (Voice over Internet Protocol) has received growing adoption by businesses and even home users. Research has shown that the VoIP market can reach a projected value of nearly USD 355 billion by 2032. Various users highly appreciate VoIP for its cost-effectiveness, convenience, and more importantly, scalability. But is scaling VoIP systems for businesses that simple? You’ll find the answer in this article.
Here, we’ll cover:
So, are you ready? Keep reading!
Like any software, VoIP systems can be scalable as your business evolves.
So, what is VoIP scalability? Generally, this is the process of modifying and expanding your VoIP system to meet your ever-changing demands (e.g., higher call volumes or additional features like advanced security).
Scaling the system can handle these needs while ensuring call quality or network performance. This process might include upgrading the hardware, improving software, or using cloud services to manage larger amounts of data and calls.
Compared to traditional landlines, VoIP allows you to scale more easily. Imagine you start a small business with just a few employees, hence only needing a few phone lines. But when your business grows and hires more people, you’ll need more lines to accommodate everyone.
Landlines require a more complex and expensive setup because of the physical infrastructure involved. This involves digging trenches to lay more cables, connecting these cables to your business, and more. Meanwhile, using existing internet infrastructure, you can add or remove lines easily without new, cost firmware.
Scaling is essential to any growing business for some reasons:
Despite its potential benefits, scaling VoIP systems still poses some challenges. Understanding the following problems will better equip your VoIP scaling plan:
As the number of calls increases, much more bandwidth is required to meet your growing demands. The minimum requirement for bandwidth depends on many factors, like the number of concurrent calls, expected call quality, or the type of VoIP systems (cloud-based or on-premises).
However, each VoIP call needs from 85 kbps (kilobits per second) to 100 kbps for both upload and download speeds. Consult your VoIP service provider to know how much bandwidth you need at least per call to optimize performance.
To increase bandwidth, you need to upgrade your internet infrastructure. This might involve switching to a faster internet plan or upgrading your router/modem.
Scaling VoIP systems for growing businesses requires licenses to use specific hardware or software. In other words, your business needs to purchase additional licenses when adding more users or features.
For example, Avaya requires all non-subscription systems to buy Avaya IP Endpoint licenses for Avaya SIP desk phones, user licenses for Avaya SIP softphone apps, and 3rd Party IP Endpoint licenses for third-party SIP telephones & extensions.
When you purchase these licenses for on-premises systems, you may have to add more hardware (e.g., IP phones, routers, or gateways). Meanwhile, cloud-based systems need minimal hardware as the cloud often handles most of the infrastructure.
Scaling can affect the integration of your VoIP network with existing systems like CRM (Customer Relationship Management) and communication apps. This is because changes to VoIP infrastructure or features can make them less compatible.
To address this issue, you need to assess how these changes may impact existing integrations. Then, upgrade or reconfigure third-party systems to make everything work seamlessly as your VoIP system scales. If needed, consider leveraging APIs to ensure integrations become more flexible.
With its dependence on the Internet, scaling VoIP systems becomes easier and more convenient for businesses. However, this doesn’t mean all can scale their systems up effectively without the right and careful strategies. Here, we’ll elaborate on the top five tactics you should consider for seamless VoIP scaling:
To ensure your VoIP system can handle your business’s growth, it’s crucial to anticipate your future communication needs. Consider factors like:
Plus, don’t forget to include a robust disaster recovery plan when preparing for your business’s future growth. Even the best systems can confront outages or disruptions. So, devising a recovery plan ensures that your VoIP system still works well during these times. Consider backup solutions, redundant systems for minimizing downtime, and a business continuity plan for keeping the system operational.
The next strategy is choosing a scalable VoIP provider that aligns with your specific requirements. Here are some factors you should consider to find the right partner:
Evaluate whether the VoIP provider offers cloud-based or on-premises systems. Then, consider which one better suits your business needs and future growth plans. Further, several providers offer more flexible user packages for business growth. So, check whether the provider enables unlimited extensions or adds a charge per user.
Consider a provider that has a high uptime record (99.9% or higher) to minimize disruptions. Also, assess their call quality through factors like clarity, latency, and jitter. Finally, ensure the provider has a robust network infrastructure that can handle increasing call volume. All these factors will give you an in-depth insight into the provider’s network performance and reliability.
Ensure the provider offers core VoIP features like calling or voicemail. Check whether the provider offers advanced features that can benefit your business needs not only at the moment but also in the future. These advanced features might involve call recording, call center capabilities, or call analytics.
Plus, consider whether the provider has scalability features like auto-attendants, call queues, and user management.
In particular, auto-attendants automatically direct calls to the right agent or department. Call queues can effectively monitor incoming calls, especially at busy times while user management helps you easily add or remove users according to your changing needs. All these features manage high call volumes and keep everything running smoothly as your business evolves. This will save a lot of time and costs for upgrading the system later on.
Ensure your chosen provider uses strong security measures like encryption to safeguard your data. It’s also crucial to verify the provider’s compliance at scale with your specific industry’s regulations and and standards like HIPAA.
Scaling VoIP systems for businesses is an ongoing process. So, you should choose a provider with a pricing model that grows with your business.
Validate which costs you may cover for a scalable VoIP system. They might be upfront costs, recurring fees, and any additional charges. We advise you to choose tiered pricing or pay-as-you-go instead of fixed pricing as these models are more budget-friendly for scaling.
Don’t forget to ask about any hidden fees for upgrading services, adding users, and more.
Nothing can ensure your scalable VoIP system always works as expected. So, receiving immediate customer support from a provider is a must to help you address any technical issues. Assess how available the provider’s customer support is, including response times and channels. In addition, evaluate the provider’s technical expertise and ability to handle your specific needs.
Another factor you might consider is a provider’s future outlook. This involves how stable their financial conditions are and how viable their long-term vision is. Also, consider their commitment to innovation and ability to adapt to future trends. This ensures that your VoIP system will be scaled with the latest technology.
Once you’ve launched the VoIP system, it’s time to monitor its performance. This ensures that the system operates seamlessly as more users and calls are added. Your business needs to assess certain metrics to detect possible issues early and take proactive action to optimize performance.
These metrics include:
You may leverage a variety of tools to monitor these key metrics. Such software as Wireshark, SolarWinds, or PRTG gives you a comprehensive view of network performance. They also provide specific metrics to measure call quality and performance. These tools can be built-in parts of VoIP systems or offered by third-party monitoring services.
When you detect potential issues, optimize your network performance. This can include modifying network settings like Quality of Service (QoS), upgrading hardware (e.g., switches or routers), and enhancing network layout. Regularly monitoring and optimizing network performance keeps your VoIP VoIP reliable and efficient when your business scales.
Core features are essential for any VoIP system. But only using them isn’t enough to efficiently scale your VoIP system when your business grows. This is because managing increasing communication needs becomes more complex. Leveraging advanced features can allow your VoIP system to adapt to your business needs. For example, call queues can handle multiple calls at once during peak times. So the system can deal with the growing number of calls quickly and easily.
Further, these advanced features may automate tasks and provide meaningful insights into call performance. This allows your team to optimize calls and enhance customer experience even when your business expands.
To implement advanced features, configure and customize them to fit your specific needs. Plus, train your team on how to use these features effectively. Don’t forget to regularly assess their impact on your business communication and make essential adjustments.
If you don’t have a strong understanding of VoIP or time with resources to research scaling strategies yourself, look for expert guidance. This may be a worthwhile investment for some reasons:
By consulting with VoIP professionals, you ultimately save many resources and achieve the best possible outcome.
Throughout this article, we expect you to have a strong understanding of scaling VoIP systems for businesses. VoIP scaling is generally beneficial to your increasing communication needs. But there are still several challenges revolving around scaling like bandwidth management or hardware/software licenses. Without proactive planning, the right VoIP provider, and careful strategies, you hardly build a scalable VoIP system that meets your growing demands.
If you’re looking for expert guidance for customizing a scalable VoIP solution, Designveloper will be your trusted partner! With our in-depth expertise & years of experience, Designveloper uses cutting-edge technology to craft bespoke VoIP solutions that matches your specific requirements.
Be it for remote workers, customer service, or any purpose, our tailored apps enhance user experience and streamline business communication. They come with necessary features like seamless integration with your existing infrastructure, IVR (Interactive Voice Response), and virtual extensions. These features enable seamless communication for your business.
Trust Designveloper to build a VoIP app that enhances communication efficiency and productivity for your organization.
So why wait? Contact Designveloper today and discuss your idea!
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